:root{--bg: #f5ece0;--surface: #fffdf9;--ink: #2e241c;--muted: #6b5c50;--green: #385c4a;--border: #e1d3c4;--attention: #8f3b32;--flag: #f4e1c4;font-family:Avenir Next,Segoe UI,sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink)}.shell{max-width:1120px;margin:0 auto;padding:24px 16px 64px}.env-banner{position:sticky;top:0;z-index:30;margin:-24px -16px 20px;padding:14px 16px;text-align:center;font-weight:800;letter-spacing:.08em}.env-banner.sample{background:#5c2d82;color:#fff}.env-banner.live{background:#1f4d38;color:#fff}.header{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;flex-wrap:wrap}h1{margin:4px 0 8px;font-size:2rem}h2{margin:0 0 12px;font-size:1.1rem}.eyebrow,.meta,.hint,.rule{color:var(--muted)}.lede{max-width:42rem}.header-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.card{background:var(--surface);border:1px solid var(--border);border-radius:16px;padding:16px;margin-top:16px}.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:16px;margin-top:16px}.row,dl div{display:flex;justify-content:space-between;gap:12px;padding:6px 0;border-bottom:1px solid #f0e6da}.status-pill{margin:0;padding:8px 12px;border-radius:999px;font-weight:700}.status-pill.attention{background:#f8d7d3;color:var(--attention)}.status-pill.healthy{background:#d7eadc;color:var(--green)}.flagged{outline:2px solid #c9893a;background:var(--flag)}.attention-card{border-color:#e3b3ad}button,input{font:inherit;padding:10px 12px;border-radius:10px;border:1px solid var(--border)}button{background:var(--green);color:#fff;border:0;cursor:pointer}button.danger{background:var(--attention);color:#fff}button.secondary{background:#fff;color:var(--ink);border:1px solid var(--border)}button:disabled{opacity:.55;cursor:not-allowed}.refund-warning,.action-error,#refund-facts,#refund-general-copy,#refund-challenge-copy{white-space:pre-wrap}.refund-warning{color:var(--attention);font-weight:700}#refund-action{max-width:36rem}textarea{font:inherit;min-height:72px;width:100%;padding:10px 12px;border-radius:10px;border:1px solid var(--border)}.support-search{display:grid;gap:8px;max-width:28rem}.support-snapshot h3,.challenge-card h3,.challenge-card h4{margin:16px 0 8px}.challenge-card{border:1px solid var(--border);border-radius:12px;padding:12px;margin-top:16px;background:#fffaf4}.split{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px;margin-top:12px}.split>div{border:1px dashed var(--border);border-radius:10px;padding:10px}.result-banner{background:#d7eadc;border-radius:10px;padding:12px;white-space:pre-wrap;font:inherit}.mini{margin:8px 0}.action-form{margin-top:16px}dialog{border:1px solid var(--border);border-radius:16px;padding:20px;max-width:32rem}.confirm-form{display:grid;gap:8px}label{display:grid;gap:6px;margin-bottom:12px}[hidden]{display:none!important}#refund-review-label[hidden],#classify-review-label[hidden]{display:none}.login .header{display:block;max-width:420px}.error{color:var(--attention)}code{font-size:.85em;word-break:break-all}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:.92rem}th,td{text-align:left;padding:8px;border-bottom:1px solid var(--border);vertical-align:top}.incident-kicker{font-weight:700;text-transform:uppercase;letter-spacing:.04em;font-size:.75rem;color:var(--attention)}.incident h3{margin:0 0 8px}.incident+.incident{margin-top:16px;padding-top:16px;border-top:1px solid var(--border)}details.diagnostics>summary,details.evidence>summary{cursor:pointer;font-weight:700}details.evidence{margin-top:8px}.copy-ref,.open-customer{margin-left:8px;padding:4px 8px}#credit-entry{display:grid;gap:8px;margin-top:12px}#credit-entry label{display:grid;gap:4px;font-size:.9rem}.section-nav,.nav-row{display:flex;flex-wrap:wrap;gap:8px;margin-top:16px}.section-nav button.is-current{background:var(--green);color:#fff;border-color:var(--green)}.status-banner{border-radius:16px;padding:20px;margin-top:16px;background:var(--surface);border:1px solid var(--border)}.status-banner h2{font-size:1.6rem}.status-banner.red{border-color:#e3b3ad;background:#fff6f4}.status-banner.amber{border-color:#e2c48a;background:#fff8ee}.status-banner.green{border-color:#b7d4c2;background:#f3faf6}.status-banner.unknown{border-color:#d5cdc4;background:#f7f4f1}.light-tag{display:inline-block;font-size:.75rem;font-weight:700;letter-spacing:.04em}.area-list{list-style:none;padding:0;margin:12px 0}.area-list li{padding:6px 0;border-bottom:1px solid #f0e6da}.issue{border-top:1px solid var(--border);padding-top:12px;margin-top:12px}.issue h3{margin:4px 0 8px;font-size:1.05rem}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px}.kpi{background:#fbf7f2;border-radius:12px;padding:12px}button.kpi.balance-kpi{text-align:left;width:100%;border:0;cursor:pointer;font:inherit;color:inherit}button.kpi.balance-kpi.green{box-shadow:inset 4px 0 #385c4a}button.kpi.balance-kpi.amber{box-shadow:inset 4px 0 #c9893a}button.kpi.balance-kpi.red{box-shadow:inset 4px 0 #8f3b32}button.kpi.balance-kpi.unknown{box-shadow:inset 4px 0 #8d837a}.ledger-forms{display:grid;gap:16px;margin-top:16px}.ledger-form{display:grid;gap:8px}.ledger-form label{display:grid;gap:4px;font-size:.9rem}.kpi summary,.impact-card summary{cursor:pointer}.kpi summary{list-style:none}.kpi summary::-webkit-details-marker{display:none}.kpi p{margin:0 0 6px;color:var(--muted);font-size:.85rem}.kpi strong{display:block;font-size:1.6rem;line-height:1.1}.kpi small{display:block;margin-top:6px;color:var(--muted);font-size:.75rem}.breakdown{margin-top:10px;overflow-x:auto}.breakdown table{width:100%;border-collapse:collapse;font-size:.75rem}.breakdown th,.breakdown td{text-align:left;padding:4px 6px;border-bottom:1px solid #eadfce;vertical-align:top}.status-head{display:flex;align-items:center;gap:10px}.status-head h2{margin:0}.status-dot{width:12px;height:12px;border-radius:50%;flex:0 0 auto;background:#b7aea6}.status-dot.red{background:#8f3b32}.status-dot.amber{background:#c9893a}.status-dot.green{background:#385c4a}.status-dot.unknown{background:#8d837a}.status-dots{display:flex;flex-wrap:wrap;gap:10px 16px;list-style:none;padding:0;margin:12px 0 0}.status-dots li{display:flex;align-items:center;gap:6px;font-size:.9rem}.issue{display:flex;align-items:flex-start;gap:10px}.issue h3{margin:0;font-size:1rem}.issue button{margin-left:auto}.issue details{margin-top:4px}.metric-notes{margin-top:12px}.impact-card .milestone{font-size:2rem;margin:0 0 12px}.impact-card .milestone span{font-size:1rem;font-weight:500;color:var(--muted)}.progress{height:12px;background:#efe4d6;border-radius:999px;overflow:hidden}.progress span{display:block;height:100%;background:var(--green)}@media (max-width: 640px){.header{flex-direction:column}h1{font-size:1.6rem}.status-banner h2{font-size:1.35rem}.section-nav button,.nav-row button{width:100%}}